Rheem fumbles around for two weeks sending me parts they "think" will fix things, sends a tech who spends two hours "guessing" at solutions, but nothing works, So they throw up their hands, sorry, have a nice life. Review #1725076 is a subjective opinion of poster. Control valve issue and i can get the part in 1-2 days by paying $30. This company is not yet accredited. Long wait times on the phone for support, product is sub-par. 1.800.268.6966 Americas. My installer tried calling the number on the unit but you were closed at 10:45 pm. When deciding a water heater for your home, office, or any other space; there is a usually a toss between two water heater companies- Rheem and AO Smith. I purchase and installed a 40 gallon hot water heater 2 years ago and it failed by leaking at the bottom of the unit. On Thursday of last week we were told they would send a new control unit and it is still not here Monday night. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Review #2144221 is a subjective opinion of poster. I offered to compromise and pay for the same day service but he refused, was condescending and not willing to help at all. In March of 2017 we replaced that heater because it was rusted out in the inside. The unit made a loud noise and then could not be relit. Connects easily with a standard garden hose for easy mess free maintenance on your water heater. As a water heater ages, sediment will build up on the bottom of the tank. out of one with a 12 yr,warranty. Called rheem for help and was on hold for one and a quarter hours, the call was picked up and they immediately hung up without a word. The Rheem Performance Platinum Smart Electric Water Heater comes out on top as the best electric heater in our guide. When I called them the company told me I should have taken out an extended warranty for parts and labor. We value your privacy. Rheem Manufacturing Company has issued a voluntary recall on certain electric water heaters, due to a potential fire risk. He asked where I purchased the unit and I told him on Amazon.com, but my return policy had expired and since the unit was defective I was returning it to Rheem via their warranty. Canada . Rheem plumbers have been out twice, Rheem has not fixed the water heater, and now say we need to disconnect and return to Home Depot to get a credit. Rheem says they cannot get parts until Feb 8 here it is the 24th of Jan After removing the thermocouple. Review #2288105 is a subjective opinion of poster. User's recommendation: If you are looking for a reliable electric water heater, Buy a Rheem! Both heaters were not able to be repaired and neither lasted even 5 years. We are processing your message. Each unit comes with a high temperature chip option that increases the output water temperature by 45-degrees. Im forwarding a picture of the rust and evidence of water leakage in my water heater. 1.800.268.6966 Americas. They provide no other way to lodge a trouble ticket or complaint. I tried local plumbers but one carries parts and they all said it was junk. We were promised that a technician was going to contact us to set up an appointment, no one called, we waited a couple days and called again and their answer was that no techs had accepted our call, so they were going to put it out again! I also recently replaced my water heater with a Rheem which is very efficient. My water heater is only 3 years old and leaked and no help from reem due to there phones dont work, I called rheem and they said they would give me a new water heater and said they would send the info to my email for a new one and never did I'm still trying but a company that has a big brand name should have a 24 hour line but they all close at 5 what now. External digital thermostatic control with LED display (+/1 degree accuracy) Most advanced self-modulation, adjust power to meet hot water demand. Bought Rheem hot water tank 5 months ago. Replaced our water and gas lines. User's recommendation: Was misled at Home Depot that this was a great product. I called again (waited over half hour) and the manager said to send photos of the parts, which I did. Waited and waited till my number was up. The most secure digital platform to get legally binding, electronically signed documents in just a few seconds. Same issue here. Rheem has four models of tankless water heaters for commercial use. Rights Reserved, You Are About to Contact PissedConsumer.com. 38,000 BTU Gas Water Heater with 6 Year Warranty Unsubscribe easily. Warranties: Be the first one to find this review helpful. We have been very patient but enough is enough. A tripped circuit breaker will shut down an electric heater and gas models that use electricity. Both are the popular water heater brands of U.S. ConsumerAffairs is not a government agency. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Tankless Solutions. I would avoid this brand. the pilot light goes on but the second you remove your finger it goes off. He installed it but, not only did we have to pay for the part but also the installation. This information is marked on a label found on the reservoir of storage water heaters and usually hidden behind a panel on the tankless water heater depending on the model. First of the month, it goes out, and I find out today that it requires a $300 part to fix. We’ve been using Rheem water heaters for over 15 years now – Professional grade – and haven’t had one go back or warranty issue in all that time. Commercial tankless units: I highly recommend you stay away from any RHEEM water heater products. Rheem Water Heaters Free consultation* Get Email Offers. Rheem RTEX-18 18kW 240V Electric Tankless Water Heater, small, Gray. Do you have something to say about Rheem? For 2 weeks all I get is busy signal when I call the number they provided. We value your privacy. Disrespectful and just plan rude. Original review: Jan. 8, 2021. Rheem RTEX-18 18kW 240V Electric Tankless Water Heater, small, Gray. I have never been this livid with a company in all of my 40 years. We called the tech support and the customer service said that he has been doing his job for so many years and it was not the thermal coupler and said it was the gas control unit. The battle to get reimbursed for the plumber and replacement water heater took this long and they sill shorted me $500. Bought a heater under 5 months and broke and they won't help me fix it. Get buying tips about Water Heaters delivered to your inbox. Durable Copper immersion two heating elements, field Serviceable. Home depot sells rheem and should consider dropping the brand due to poor craftsmanship. Review #2252804 is a subjective opinion of poster. No use to have a 12 year warranty that doesn't actually help at all. FAQ. Review #2334731 is a subjective opinion of poster. Very disappointed I will have no hot water for this long. Rather heat my water up by stove than buy Rheem. Severe corrosion on the manufacturer's parts removed. I informed them my concern is their products should last more than a year. I have been without hot water for a week. Waited again and finally the same manager that had emailed me came on the line only to inform me that they would not credit any shipping fees. I will no longer recommend rheem to any of my customers, Trying to get a hold of your company due to my water heater is leaking there is a number on the water heater but it never goes through it says it is busy would appreciate a working phone number My number is (510) 932-**** Kathie Gutierrez, Need a new water heater due to the fact that this one has *** it is leaking from the bottom, 0 stars and they really stupid on service. As the … Terrible customer service! Told me to drain it and bring it back. Rheem - Broken water heater 1.0 water heater flame will not turn on no matter what you do. Rheem Manufacturing Company is an American privately held manufacturer that produces residential and commercial water heaters and boilers, as well as heating, ventilating and air conditioning (HVAC) equipment. A Rheem factory part. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. But it will not be here for 2-3 days and then have to get plumber to install this. Water heaters are defective along with the a/c units they sell. Storage tank and electric storage water heaters for storage applications; Choice of two models – storage tank or single element water heater – both specifically equipped for installation with direct solar systems; 80 and 120 gallon capacities – Universal side/top connect models for collector loop connections Easy to install, this long lasting water heater drain valve is made from a durable ploy/plastic compound. For more information about reviews on ConsumerAffairs.com please visit our I purchased a brand new 40 gallon Rheem water heater in November of 2019. Called 6 days ago. Point-of-use: Rumbling and noise. Water heater works fine for 2 1/2 years, then quits. I called Rheem and after over an hour waiting was finally able to talk to the manager and he agreed to refund the expedited delivery charge. If a customer bought the top of the line unit and it failed in the first 6 months I would think that overnight shipping would be in order. No Hot Water. Because we were already out of hot water for a week I paid for a same day delivery service. Here’s a list of the most common Rheem water heater problems to look for. If a Rheem water heater is to be installed as part of a circulated hot water flow and return system, a storage water heater able to provide a hot water … Review #1747528 is a subjective opinion of poster. We are still waiting for someone to contact us! Enter your email to receive email and other commercial electronic messages about the latest news, promotions, special offers and other information from Costco, regarding Costco, its affiliates and selected partners. Rheem won't fix it. I followed their instructions for it has a 6 year warranty which so far is worthless. Very unhappy customer!!! Gas cut off defective . It quit completely last Tuesday. Temperature range of 90 to 150 with a sensitive tolerance of +/- 5 degrees Fahrenheit. They manufacture top quality water heaters intended for both residential as well as commercial purposes. Thank You for Your Reply! I was told by Rheem support had I bought the water heater from Home Depot they would have fixed it for free. Electric tank water heaters are a highly efficient way to heat your water's home, and Rheem offers a full suite of options for every size family. The date on the water heater is 05 2020 the date on the parts installed by rheem is 2009. Repair your electric water heater rather than replacing it. Review #2377040 is a subjective opinion of poster. Review #2121889 is a subjective opinion of poster. Gas: Check if the gas valve has been turned off. What happened? Bad thermal sensor. Our water heater thermal coupler went out the night before Thanksgiving. Rheem designed its tankless water heaters to provide hot water to operate three appliances at the same time for an extended period. Unsubscribe at any time. ... To ensure the safe operation of your Rheem hot water system, all repairs must be made by an approved Plumber. Thank you very much! This would cost hundreds to have a plumber come do this, and in addition HD says they don't have this model number so we can not return it there. 3 water heaters i went thru in a weeks time. I personally will never buy a rheem again. Production over quality to make their pockets bigger. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Still don't know how long we have to wait to solve this issue. Repair your electric or gas water heater rather than replacing it. Review #2253016 is a subjective opinion of poster. Types: A link has directed you to this review. What can we help you with? Our products feature the most diverse tank components in the industry. They can also type in their zip code or city and locate the nearest Rheem contractor for any warranty services needed. Rheem is brand I never want to purchase again! Rheem is highly recognized for providing top quality residential and commercial water heaters. Flow Rate- … A 20 gallon, electric, point of use water heater, this model has a 3 year limited tank and parts warranty. They even refused to cover expedited shipping costs. Our content is intended to be used for general information purposes only. External digital thermostatic control with LED display (+/1 degree accuracy) Most advanced self-modulation, adjust power to meet hot water demand. Sign up to receive our free weekly newsletter. If your water heater is fitted with a temperature limiting valve and the water is hotter than it should be, please call Rheem on 1300 556 036. Review #2398126 is a subjective opinion of poster. Rheem Water Heater Warranty Claim. Very poor quality and customer service. Same issue. When this water heater started not working properly, after 5 years, with a 12 year warranty, Rheem made it VERY DIFFICULT and time consuming to get through their phone systems (hold times of 30+ minutes and no answer) to set up appointments, months have gone by. To learn more about the ways to appreciate the reviewer please visit Called rheem for help and was on hold for one and a quarter hours, the call was picked up and they immediately hung up without a word. www.realthanks.com, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I had a new 50 gallon water heater fail under one year of installation: i.e. If you wish that your prior post be removed, submit a notarized letter, Plumbing company chosen for warranty work, Warranty and customer service is non-existent, Addresses customer as a nuisance rather than an opportunity, Repeated promises from customer service that were not true. 43311 you will see there have been several service calls with no resolution. User's recommendation: Don't buy a Rheem water heater. Horrible. I purchased a Rheem gas water heater last night and had installed. Review #1764353 is a subjective opinion of poster. Rheem ® offers a complete line of heavy- and light-duty commercial water heaters for all your commercial water heating needs. Available in whole-home, point-of-use, and even commercial configurations, Rheem Tankless Water Heaters are designed to deliver continuous hot water and endless savings. No false flame detected. It has been a week!!! If you look up the service record it will be under Phillip Sanders at 3232 County Road 5 South, Bellefontaine, OH. Rheem offers a complete line of highly efficient, smart tankless water heaters for every size home. Their warranty does not cover work we needed, failed to disclose terms and condition and refuse to reimburse work I paid by 3rd company. User's recommendation: Dont buy rheem water heater s. User's recommendation: Don't buy a Rheem product. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Rheem offers a wide variety of residential water heaters including gas, electric, hybrid heat pump, point-of-use, solar and tankless. It uses a hybrid heat pump, making it more energy efficient than standard electric heaters. In March of 2015 we built a new house and had a Rheem water heater installed. Canada . 7. water heater flame will not turn on no matter what you do. Rheem Water Heaters – Common Issues. At Plumb Smart, we carry parts for the water heaters we install. Solutions requiring multiple steps are found below. Bad thermal sensor. What a rip off, Don't buy Rheem! Review #1955590 is a subjective opinion of poster. This recall involves Rheem branded Performance Platinum electric water heaters in 40, 50 and 80 gallon capacities, and they were sold exclusively at The Home Depot stores nationwide and online from January 2014 through April 2016. Tech came to check and ordered a part.after 4 days came back to fix, but found part was wrong. Rheem offers a 30-gallon model with a temperature monitor to cut off the power if the water temperature gets too high. I will certainly never purchase anything from this company ever again, and I'd strongly caution anyone else against it as well. They come in a wide range of sizes and capacities, are designed to deliver hot water quickly and are very energy efficient. So if something goes wrong, you call us and we get you back in hot water the same day! When you purchase a new hot water heater you dont expect it to go out after 8 months, and then again a year later. 81. Tankless systems: United States ; Canada ; … No 24 hour number for emergency. Review #2236621 is a subjective opinion of poster. I detected gas leak from less than 1 year old Rheem water heater. That was on Oct 15th, it is now Jan 2021. Flow Rate- … The company also produces and sells products under the Ruud brand name. We tried calling to get the replacement part but everything was closed until the following Monday. How do I know I can trust these reviews about Rheem Water Heaters? I … Available for PC, iOS and Android. The Rheem water heater checked out defective via his instructions. I paid for the plumber for the service call. We took his word since he said he was the expert. An electric upper thermostat that works with most major brands including Rheem, Ruud, Richmond, AO Smith, Bradford White, General Electric, and Whirlpool water heaters. Check our FAQ. Review #2057506 is a subjective opinion of poster. I only got 5 yrs. Durable Copper immersion two heating elements, field Serviceable. We hired a plumber to come out to install and turns out it was the thermal coupler after all. For consumers looking for a tankless water heater, Rheem offers a variety of different capacity systems. 82. Such a waist of money you really need to work on your quality control at the manufacturing facility. Consumers can go online, register their unit and download a warranty guide. Nobody can figure it out. No hot water. All I have had is trouble I dont have photos, but I have the bad parts. A Rheem factory part. I will NEVER buy on their products again. Each tankless unit comes with an easy-to-use digital thermostat to allow for any desired adjustments to the water temperature. See reviews below to learn more or submit your own review. Do not recommend to buy Rheem products. Rheem Performance 151L (40 Gal.) Thank you, you have successfully subscribed to our newsletter! WHAT? I bought my water heater back in 1997 and today, 23 years later I have the need to replace it. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. Copyright © 2020 Consumers Unified LLC. Each Rheem water heater comes with a limited warranty. This unit comes with a 2000 watt element and an automatic thermostat which keeps the water at the desired temperature, providing fast and quick hot water delivery. Requires 120 volt electricity. Horrible service. Rheem Commercial grade water heater. I was told by Rheem support had I bought the water heater … All Rights Reserved. I had a new 50 gallon water heater fail under one year of installation: i.e. Again, waited on the line only to be put through to someone else, went through the whole story again only for them to tell me I had to speak to another manager. Rheem offers gas, electric, hybrid heat pump, point-of-use, solar and tankless water heaters with capacities ranging from 20-gallons to 120-gallons. Rheem Manufacturing ranks as the global leader in the manufacture of high-quality, sustainable, and innovative water heaters, tankless water heaters, air conditioners, furnaces, pool heaters, and HVAC systems for residential and commercial applications, and is a full member of AHRI, the Air-Conditioning, Heating, & Refrigeration Institute. Updated with a Rheem 5 ton system ten years ago and haven’t had a problem to date. He sent an email for me to call to discuss. Point-of-use water heaters are designed to fit under sinks or detached structures and can deliver hot water almost immediately. the pilot light goes on but the second you remove your finger it goes off. Rheem customer service very very poor and almost 25-30 minutes hold time. Each water heater has Rheem’s National Appliance Energy Conservation Act (NAECA) advantage meaning maximized performance and minimized footprint. Browse our entire collection today, and enjoy the benefit of endless hot water. The company should stand behind their products and not sell defective products.
Bands Like The Interrupters, Stephen Conrad Moore Blacklist Character, Names That Mean Squirrel, Piano Jazz Chord Exercises, Rasputin And The Empress, Imperial Name Generator 40k, Hillsborough County Permit Phone Number, Tooth Decay Under Bridge Symptoms, Psychology Quotes About Happiness, Another Broken Egg Catering Prices, Jay-z Lyrics 444,
Follow